RETURN & EXCHANGE POLICY

- For contract extensions & new lines of service

To exchange your purchase for a different model, you must contact our Customer Service department within 15 days of your activation or contract extension date to obtain a Return Authorization (RA) number. You will be charged the price of your new preferred item and your account will be authorized (not charged) for a $250 safety fee. This authorization is intended to promote the safe return of your original wireless device to our facility. To avoid this charge and be eligible for a full refund for your original wireless device, you must ensure that we receive your original device in original new condition with no more than 30 minutes of usage and all of the product literature, manufacturer packaging and parts included in your shipment, within 30 days after your activation or contract extension date. If we do not receive your original device within the 30 day period and/or it is not returned in original condition, you may be charged the $250 fee. Returned items will not be sent back to you.

If you are not satisfied with your purchase or any other offers available from the wireless service provider, you may request a 100% refund of your purchase price. To be eligible for a refund, you must contact our Customer Service department within 15 days of your activation or contract extension date to obtain a Return Authorization (RA) number, and you must ensure that we receive your purchase in original new condition including the wireless device(s) with no more than 30 minutes of usage, product literature, manufacturer packaging and parts shipped with your order within 30 days of your activation or contract extension date.

You must complete the following steps to receive proper credit:

1.Call our Customer Service department at the toll free number found on your sales receipt included with your shipment within 15 days after your activation or contract extension date to obtain a Return Authorization (RA) number.

2.Fill out the top portion of the return label included in your original shipment with your name, address and RA number, and affix it to your shipment box. (Make sure to remove or black-out any previously used shipment labels.)

3. Place all items as originally packaged in the shipping box and seal the box with shipping tape. Be sure that any literature, airtime cards, batteries, and accessories are also included with your phone and make a copy of your invoice and RA number for your records. All merchandise must be returned in original, new condition with no more than 30 minutes of usage.

4. Promptly ship your package - we must receive your return within 30 days of your activation/contract extension date or you may not be able to receive a full credit. Please refer to the back of the shipping label to arrange for a package pick-up or locate the nearest authorized location to take your box for shipment.

NOTE: If a carrier offers a longer return window than is outlined above, we will honor their policy subject to the same terms and conditions outlined above.

IMPORTANT: If you have established a new wireless account or extended an existing contract and wish to cancel it, you must call your wireless service provider to deactivate your account to ensure you are properly credited and/or billed for any applicable service fees.