| What are the requirements
to qualify for your cell phone offer? |
|
| What are the requirements
to qualify for upgrade offer (if available)? |
|
| Do I keep my number if
I purchase your offer? |
|
| When will I receive my
new phone ? |
|
| What is your phone warranty? |
|
| What is your Return
and Refund policy? |
|
| How do I track the status
of my order? |
|
| How will my order be
delivered? |
|
| Can I return or exchange
my phone if I do not like it? |
|
| What if I’m not approved
by my selected carrier? |
|
| How will I be billed?
|
|
| Can I Always Transfer
My Existing Number to My New Carrier? |
|
| Can I modify my order? |
|
|
|
| What are the requirements to qualify
for your cell phone offer? |
|
- Sign up for a new 2-year wireless plan through
us.
- Have a valid credit card.
- Reside in the United States
- Be 18 years old or older.
|
|
|
|
|
|
|
| What are the requirements to qualify
for upgrade offer (if available)? |
|
- Know your current carrier contract will expire
within 4 weeks.
- Sign up for a new 2-year wireless contract
extension through us
- Have a valid credit card.
- Reside in the United States
- Be 18 years old or older.
|
|
|
|
|
|
|
| ·Do I keep my number if I purchase
your offer? |
|
| Yes, normally you can keep your existing
phone number; but that will be determined by your
wireless service provider. To make sure that we
process your order as quickly as possible, please
make this selection when you are placing your order.. |
|
|
|
|
|
|
| ·When will I receive my new phone
? |
|
| Once you submit your application and
you are approved for the wireless plan, your phone
is shipped within 24 hours using Fed Ex 2-day delivery. |
|
| |
|
|
|
| What is your phone warranty? |
|
| All phones come with a standard manufacturer
warranty (usually 1 year). If you suspect your phone
is defective and it is beyond 30 days, contact your
wireless carrier and tell them that you think your
phone is defective. They can provide you with the
manufacturer customer center to help you determine
if it is eligible for replacement. |
|
|
|
|
|
|
| What is your Return and Refund
policy? |
|
| You have 14 days from the date of
activation to cancel your contract with your carrier
and return your phone. Your sales receipt (included
in box) will print the date of activation. A FedEx
or UPS return label will also be included in the
box. Please save all materials that are in the shipment
in case you decide to return. |
|
|
|
|
|
|
| How do I track the status of my
order? |
|
| We ship all orders via FedEx unless
they do not serve your delivery address. If you
requested Next Business Day delivery, your order
will be delivered on the next business day after
the carrier approved your order. If you requested
2nd business day, your order will be delivered 2
business days after the carrier approved your order.
Once your shipment is picked up by FedEx, we will
display your tracking number on the Order Status
page and provide a link directly into FedEx so you
can track it to your door. |
|
|
|
|
|
|
| How will my order be delivered?
|
|
| We ship all orders via FedEx unless
they do not serve your delivery address. If you
requested Next Business Day delivery, your order
will be delivered on the next business day after
the carrier approved your order. If you requested
2nd business day, your order will be delivered 2
business days after the carrier approved your order.
Once your shipment is picked up by FedEx, we will
display your tracking number on the Order Status
page and provide a link directly into FedEx so you
can track it to your door. |
|
|
|
|
|
|
| Can I return or exchange my phone
if I do not like it? |
|
| Your satisfaction is our goal. If
you are not satisfied with your purchase and would
like to exchange it for another item or return it
altogether, simply follow the Return & Exchange
procedures located on your sales receipt. For additional
information, terms and conditions, please sign in
and visit the Satisfaction Guarantee tab. |
|
|
|
|
|
|
| What if I’m not approved by my
selected carrier? |
|
| If you are not approved for service
or require a deposit, we will automatically search
other carriers in your area to find a comparable
rate plan and phone. |
|
|
|
|
|
|
| How will I be billed? |
|
| We will bill you for any equipment
related charges such as phones, accessories, airtime
cards, Device Protection, shipping, and/or processing
fees once your item ships. Your credit card statement
will show our charges as “CELL STORES” or "CELL
PHONE PURCHASE". The wireless carrier you selected
will bill you for any plan-related charges such
as your monthly plan fee. |
|
|
|
|
|
|
| Can I Always Transfer My Existing
Number to My New Carrier? |
|
| Generally, yes. In very rare instances,
a carrier may not allow a number to be transferred
to another carrier. The most frequent reason for
denying a request to port a number is when a customer
attempts to transfer a number to a different state.
If this applies to you, please sign into our Customer
Support Center and chat live with a Customer Service
representative who will be glad to modify your order.
|
|
|
|
|
|
|
| Can I modify my order? |
|
| Yes, we want to be sure that your
order is delivered properly the first time. To modify
your order, please sign into our Customer Support
center and chat with an agent or email us your changes.
Please note that changes to any personal information
such as your name or address may delay the processing
of your order and cannot be accepted after the carrier
has approved your application |
|
|
|
|
Special
Deals!
Phones.gif){kind=spacer}
